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Frequently Asked Questions
How do you turn a photo into an oil painting?
In order to let our professional artists turn photo into oil painting and help you create a memorable present, first you should order the painting in this specific medium. Just upload your picture and our artists will start turning it into a unique, personalized oil painting as soon as possible. The drawing procedure consists of 3 stages:
- Initially, we delineate the chosen photograph using the thinnest brush/pencil.
- The next step is to outline the face/landscape lines with the light color.
- After filling in the basic zones, our artist adds details in darker colors and continues to construct the masterpiece.
Keep in mind that you can easily reach out to our customer support and ask them to let you preview your oil painting in progress.
Can you combine several photos into one oil painting?
Yes! If you prefer a more complex picture or want to turn several pictures into oil paintings, you can easily point out your requirements in the process of ordering an oil painting. The main idea of custom oil paintings is to meet the needs of our customers and help them create unforgettable memories. Still, if you have any trouble, don’t hesitate to reach out to our customer service.
What are typical sizes for a personalized family portrait canvas?
The typical canvas sizes for our family portraits depend on the art medium. For instance, customers usually order an oil painting of family in larger canvas sizes such as 36 x 48 or 48 x 72 inches. But if you prefer mediums such as pencil or watercolor, smaller sizes such as 20 x 24 or 24 x 30 inches may be more suitable. Here are the typical canvas sizes for a custom family portrait:
- 8 x 10 inches
- 11 x 14 inches
- 12 x 16 inches
- 20 x 24 inches
- 24 x 30 inches
- 24 x 36 inches
- 30 x 40 inches
- 36 x 48 inches
- 48 x 72 inches
When will I receive my custom acrylic painting?
Our team does everything to help you receive your custom acrylic painting as soon as possible, but frankly, turnaround time depends on the following factors:
- The type of service - Standard service takes a bit longer than express service.
- The option of shipping - You can choose either standard or express shipping, and here as well, turnaround times are different.
- The medium you picked - While acrylic paintings dry quickly, some mediums need a bit longer time.
- The size of your acrylic painting - The bigger the canvas size, the more time our qualified artists need to turn your picture into an acrylic painting.
In case you wonder, here is the exact number of days by the preferred service:
- Regular service takes 28-32 days - And it’s free!
- Express service takes 26-28 days - And it costs an additional 15%.
- Express Service + Express Shipping requires 11- 24 days - And the price varies from $30 to $130.
How do I turn a picture into pencil painting?
If you want to turn your picture into a memorable pencil painting, you just need to order it from our website. Surprisingly, the process of ordering the pencil portrait drawing takes only a few minutes!
- Just click “Get Started”, select the black pencil medium, and choose your favorite theme.
- Upload the photo you’re willing to turn into a pencil painting and pay a 10% deposit of the total price (see HOW IT WORKS).
- Wait until our team edits your picture to get it ready for qualified painters.
- The painter will delineate your photo with the thinnest black pencil, outline the lines of the figure, and fill in the basic zones. After adding some details using a black pencil, the entire artwork will be ready!
- If you like the painting, just approve it, pay the remaining amount, and try to wait patiently until you receive your pencil artwork.
How much do pencil portraits cost?
Generally, pencil portraits prices vary from $169 to $649. Now you might wonder why the price range is so wide. The reason is that the cost of custom pencil portraits depends on the following three factors:
- The size of the painting
- The number of individuals in the picture
- The size of the frame (if included)
Since the complexity of the picture and your specific needs require different amounts of effort for our artists, we calculate the price based on these three things.
What is your refund policy regarding pencil drawing from photo?
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We understand that turning photos to pencil sketches isn’t always something uncomplicated and straightforward. Sometimes our customers have specific requirements, and before they pay for the pencil artwork, they want to make sure their painting will be flawless. That’s why we care so much about the refund policy! If you want to order custom pencil portraits, you can be sure that the final results will meet your vision and specifications. Still, if that’s not the case, don’t worry because we guarantee a 100% refund for your product!
Who are your pencil portrait artists?
Each personalized pencil painting is created by a professional painter who specializes in the black pencil medium! Keep in mind that our pencil portrait artists come from various corners of the world. You can take a look at their small bios before ordering pencil artwork and choose the artist you feel most positive about!
How do you do charcoal portraits?
Our custom charcoal paintings are completely hand-drawn by qualified painters. After ordering your photo to charcoal painting, they need to go through the following process:
- Delineating your photograph using the thinnest brush or pencil.
- Outlining the figure lines in the picture with light color and filling the basic zones.
- Adding extra details using charcoal and developing the entire artwork.
Keep in mind that you can reach out to our customer support team if you want to get a glimpse of the progress of your order.
How much does a hand-drawn charcoal drawing portrait cost?
Considering that different types of hand-drawn paintings require different amounts of effort from our charcoal artists, the charcoal painting price depends on three major factors:
- The size of the canvas
- The number of individuals in the painting
- The size of the frame (if included)
But to be more exact, the price roughly varies from $169 to $649. Therefore, you can easily choose the most suitable charcoal drawing based on your budget.
Can I preview the charcoal painting before receiving it?
Certainly! Meeting our customers’ needs is a priority for us. That’s why we offer an opportunity to preview your custom charcoal painting after it’s done by one of our best charcoal artists. And guess what? We aren’t going to finalize the process until you approve the painting. This means you’ll have the final say until we get the drawing ready for shipment.
What is custom formal portraiture?
Our customers often look for the formal portrait definition before making a decision to customize their portraiture. A custom portrait is a single picture of an individual that reflects their personality, character, feelings, or experiences. The painting is created from a digital picture and personalized based on the specific requirements of an individual. Therefore, custom formal portraiture significantly differs from other photography genres, such as collective or family portraits.
How much does a custom personal portrait cost?
We calculate the cost of your personal portraiture from photos based on 3 criteria:Usually, the prices range from $169 to $649. However, if you want to calculate the exact price before ordering your personal portrait, we recommend taking a look at the Pricing & Timing page to find out the approximate cost of your painting.
- The complexity of the details in the painting
- The size of the canvas
- The type and size of the frame (if included)
How do I get a hand-painted individual portrait?
Getting personal portraits from photos is a quick process that takes a few minutes to finalize your order.
- Click “Get Started”, pick your preferred medium, and choose an individual theme.
- Upload the individual photo that you want to turn into a painting and pay a 10% deposit of the total price (see HOW IT WORKS).
- Let our team edit your picture and get it ready for our qualified painters.
- Approve the painting if it meets your expectations, or reach out to the customer support team.
- Pay the remaining amount and try to wait patiently to get your personalized artwork.
We’d be happy if you shared your feedback with us and let us know your reflections, too!
What’s the best medium for paintings of landscapes?
It’s hard to reveal one specific medium that is perfect for all types of landscape drawings. However, our experienced artists prove that they usually choose watercolor or oil when painting pictures of landscapes. On the other hand, pencil, color pencil, and charcoal are more suitable for portraits or less detailed paintings. Still, choosing a medium for personalized landscape artwork is completely up to your preferences.
Do you offer any payment plans?
Sure thing! In order to express our gratitude towards our customers, we designed 2 specific payment plans. Our US customers can take advantage of this offer by paying a 1% deposit and an 99% balance payment. Here are the available payment plans:
- Monthly payments using your card (via Affirm)
- 6 monthly payments using PayPal (via PayPal Credit).
Keep in mind that your purchase needs to exceed $99 to take advantage of this offer.
How do you paint a realistic cat?
In order to create the most realistic portrait of your cat, our professional artists use the picture uploaded by you to turn it into a personalized cat artwork. The process of creating realistic cat portraits from photos starts right after you place your order.
- Firstly, our artist delineates your cat’s picture using the thinnest brush/pencil.
- Then, they outline the figure of your cat.
- Lastly, they fill out the basic zones in your preferred medium and add details until they develop the entire artwork.
Can I get a refund after ordering custom child portraits?
Yes, you can! Even though our experienced artists try to ensure all the details before starting the process of drawing, we’re always willing to take your feedback and perspectives into account. As a result, we can guarantee that the final results of customized children portraits will meet your vision and requirements! Still, if you’re not completely satisfied with the results, reach out to our customer support and we will provide a full refund for the child portrait painting.
How much do custom children portraits cost?
The price of children portraits from pictures is calculated based on 3 criteria:
- The number of children in the painting
- The size of the canvas
- The type and size of the frame (if included)
Usually, the prices range from $169 to $649. However, if you want to calculate the exact price before ordering the hand-painted baby portrait, you can take a look at our Pricing & Timing page to determine the approximate cost of your artwork.
What is the best medium for couple paintings?
Considering that every customer has their own unique needs, it’s hard to reveal the best medium for couple portraits in particular. Still, statistically, the most frequently chosen art mediums for couple artworks are oil, acrylic, and watercolor, based on our customers' orders. Nevertheless, you have more options if these 3 mediums aren’t your favorites.
Do you offer special payment plans for couples paintings?
We do! There are 2 types of payment plans available for US customers on couple paintings.
- Monthly payments using your card (via Affirm)
- 6 monthly payments using PayPal (via PayPal Credit).
Keep in mind that these options are only available for payments over $99. You can use them either for paying a 10% deposit or an 10% balance payment.
Do you offer express shipping?
Of course, we do! By choosing Express Shipping, you are reducing the shipping and delivery time by several days! You can make this choice after approving the painting. The cost of the express shipping is additional 15 %.
How long does modifications take to my painting?
The modification time can take as little as only 1 day! However, it varies from 1 to 3 days depending on the type your request(s).
Do you offer international shipping?
Yes! We can ship to any destination of your choice, worldwide and globally.
How does photo editing/modification work?
Our talented team of Graphic designers can make any digital enhancements to the photos of your choice.
Do you want to enhance the colors? We can do that for you!
Do you want to merge several pictures into one composition? We are on it!
Is your photo perfect, but the background ruins everything? We can cut out any unnecessary objects in the background!
And that is not all – our designers can make your any request come true!
*Keep in mind that we make everything in our power to fully embrace your vision. That is why, we offer you to first take a glimpse at the digital photo mockup and only AFTER approving it, our designers will start working on your order! In this way, there are no surprises and misunderstandings between you and our artists!
How much does a painting cost?
The prices of our paintings vary. The cost depends upon the size and the number of subjects in the work. Capturing the faces of each and every subject requires thorough work, time and necessary skills. But you don’t need to worry – our designers pay attention to every single detail! For this reason, the number of subjects in the picture determines the complexity of the painting. We will provide the price of the picture based on the complexity! Want to know more about pricing? Please, visit our price page.
When do I pay for my order?
At the initial stage, while placing an order, you will be asked to pay a 1% deposit. After the final draft of the work is approved, the remaining 99% balance will be payed from your account.
Which payment methods are available?
- Credit Card: we offer you to pay directly on our website using your credit card
- PayPal: you can easily pay with your PayPal account or use PayPal secure checkout to pay with your credit card by clicking the “Don’t have a PayPal account?”link on the payment page.
- Google Pay/Apple Pay: pay with your digital wallet using Android/iOS devices.
- 4 bi-weekly payments using your card (via Affirm or AfterPay)
* We are really sorry, but we are unable to accept other forms of payment, including checks.
Do you offer framing options?
There are two framing options available:
- Rolled – your order will be shipped rolled in an art tube.
- Framed – order will be delivered framed, ready to to be hanged on the walls and appreciated!
All frames are made of solid wood.
Why are the number of subjects limited for some sizes?
Our artists need at least 3×3 inches of canvas/paper to paint faces. That is why, adding multiple subject to smaller canvases limits the artist’s capabilities to provide the highest-quality, detail-oriented artwork.
Therefore, we had to limit the number of subjects for some sizes. We hope you understand that providing you with quality products remains the top priority for us!
What medium is best for my photo?
There is no straight and correct answer to that question! It usually depends upon personal, individual taste. However, we do suggest you browse our oil, charcoal, pastel, watercolor, pencil and acrylic galleries so that you can decide for yourself!
But, if you are still struggling with the decision, you can always go for the most-chosen and safe variant – oil!
What is your refund policy?
We can guarantee that the final results meet your visions and specifications! If that is not so, we will provide a full refund of a product!
What about your return policy?
When will I receive my custom painting?
Four factors affect the turnaround time:
1) Service choice. It can be either standard service or express service.
2) Shipping choice. It can be either standard shipping or express shipping.
3) The choice of medium for the painting
4) The size of your custom painting
The following turnaround is from the day you place your order to the day you receive it at your door.
Regular service – 26-30 days
Express service* – 22-26 days
Express Service* + Express Shipping** – 17- 23 days
* If you choose the Express service, we will start working on your order right away! You can choose this service at the shopping cart page. The cost of this service is an additional 15 %.
** If you want to reduce the shipping by several days, you can choose our Express Shipping service! You can make this choice after approving the painting, so there is no rush – you can decide later! The cost of this service is an additional 15 %.
When do I pay for my painting from a photo?
At the initial stage, while placing an order, you will be asked to pay a 10% deposit. After the final draft of the work is approved, the remaining 90% balance will be charged from your account.
Additionally, we offer monthly and bi-weekly payments via Affirm or ZipPay.